Shipping policy

1. Order Processing

  • All orders are processed within [3 - 5 days] (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • During high-demand periods (sales, holidays), processing times may be longer.

2. Domestic Shipping (Within [Your Country])

  • We offer standard shipping and express shipping options at checkout.

  • Estimated delivery times:

    • Standard Shipping: [3 - 5 business days]

    • Express Shipping: [5 -7 business days]

  • Shipping rates are calculated at checkout based on your location and order size.

3. International Shipping

  • We ship to select international destinations. Shipping costs and delivery times vary depending on country and carrier.

  • Customs duties, taxes, and import fees may apply and are the responsibility of the customer.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your order directly through the carrier’s website.

5. Shipping Restrictions

  • We currently do not ship to P.O. boxes or APO/FPO addresses.

  • Certain products (e.g., liquids, perfumes, or items with shipping restrictions) may be limited to domestic shipping only.

6. Lost, Damaged, or Delayed Packages

  • Dr Scent is not responsible for delays caused by the carrier, incorrect addresses provided by customers, or customs clearance.

  • If your order arrives damaged, please contact us immediately with photos, and we will work with you to resolve the issue.

  • For lost packages, please reach out to our customer service team so we can assist in filing a claim with the carrier.